Refund & Return Policy – Clean Eye

Last updated: 02/06/2026

At Clean Eye, we are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.

1. Money-Back Guarantee

We stand behind our product. If you are not satisfied with your purchase of Clean Eye, you may request a refund within 60 days of your purchase date.

To be eligible for a return/refund, please contact our support team to initiate the process.

2. How to Initiate a Return

To start a return, you can contact us at support@cleaneye.com.

Please include the following information in your email:

  • Your Order Number;

  • The email address used to place the order;

  • Reason for the return (optional, but helps us improve).

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

4. Refunds Process

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at support@cleaneye.com.

5. Shipping Costs

  • Defective/Damaged Products: If the product arrived damaged or incorrect, we will cover the return shipping costs.

  • Customer Preference: If the return is due to a change of mind or personal preference, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@cleaneye.com.